Refund & Disclaimer Policy

Introduction

This Refund & Disclaimer Policy applies to purchases of Premium Plans and use of the Coins, Daily Rewards, and Cashback Wallet features on SSEVI(ssevi.com and the SSEVI mobile application). By making a purchase or using any reward feature on SSEVI, you agree to the terms set out below, in addition to our Terms & Conditions and Privacy Policy.

Premium Plan Refunds

SSEVI Premium Plans (starting at ₹299/month) provide digital benefits such as additional posts, a verified blue tick, priority ranking, and analytics. Because these benefits are activated on your account instantly or shortly after payment, the following refund conditions apply:

• If a payment is deducted from your bank account/UPI/card but the Premium Plan is not activated on your SSEVI account due to a technical or payment gateway error, you are eligible for a full refund or activation of the plan, whichever you prefer.
• If you were charged twice for the same plan due to a duplicate transaction, the duplicate amount will be refunded after verification.
• Refund requests for such genuine payment or technical errors must be raised within 7 days of the transaction date.
• Approved refunds are processed to the original payment method within 7–10 business days, subject to your bank or payment provider's own processing timelines.

Non-Refundable Cases

Since Premium Plan benefits are digital and consumed as soon as they are activated, refunds will not be provided in the following cases:

• Change of mind after successfully purchasing and activating a Premium Plan;
• Partial or full usage of the plan's benefits (such as posts already used, or priority ranking/analytics already availed) before requesting a refund;
• Dissatisfaction with the number of responses, views, or outcomes received on a listing, as SSEVI does not guarantee any specific result from a paid listing or plan;
• Account suspension or termination due to a violation of our Terms & Conditions, posting of prohibited content, or fraudulent activity;
• Coins redeemed as a discount toward a Premium Plan purchase (the coin portion of the payment is non-refundable and non-reversible once redeemed);
• Any amount already credited to or withdrawn from your Cashback Wallet.

How to Request a Refund

To request a refund for an eligible case, please follow these steps:

Coins Disclaimer

Coins earned through the Referral Program or other platform engagement activities on SSEVI:

• Have no real-world cash value and cannot be exchanged for money;
• Can only be redeemed as a discount toward SSEVI Premium Plans;
• Cannot be transferred, sold, gifted, or exchanged between user accounts;
• May be revoked or forfeited by SSEVI if earned through fake accounts, self-referral, or any other fraudulent means, without any compensation.

Cashback & Withdrawal Disclaimer

The Cashback Wallet and Daily Rewards feature on SSEVI are subject to the following disclaimers:

• Daily reward attempts are free of cost. SSEVI never charges a fee, deposit, or payment to grant access to, or a reward from, this feature.
• Cashback amounts credited are promotional in nature and may be modified, capped, or discontinued by SSEVI at any time without prior notice.
• Withdrawal of cashback requires successful KYC verification and is processed through RBI-regulated third-party payment/payout partners; SSEVI is not liable for delays caused by such third parties, incorrect bank/UPI details provided by the user, or banking system downtime.
• Any cashback found to be credited due to a technical error, duplicate credit, or fraudulent activity may be reversed or deducted from the user's wallet by SSEVI, and in cases of fraud, already-withdrawn amounts may be recovered through applicable legal means.
• Users are solely responsible for any applicable tax liability arising from cashback received, under Indian tax law.

Listings Disclaimer

SSEVI is a platform that allows users to post and browse listings for jobs, rentals, tenants, matrimony, staff, marketplace items, flats, land, and freelance services. SSEVI:

• Does not independently verify every listing, user, employer, landlord, tenant, buyer, seller, or matrimonial profile on the platform;
• Does not guarantee the accuracy, quality, safety, or legality of any listing, or any outcome (such as being hired, finding a tenant, or completing a sale) resulting from use of the platform;
• Is not responsible for any dispute, loss, or damage arising between users in connection with a listing, and strongly recommends independent verification and caution before making any payment or agreement with another user;
• Reserves the right to remove any listing that is found to be fraudulent, misleading, or in violation of our Terms & Conditions, without entitling the poster to a refund of any related Premium Plan fee already utilized.

General Disclaimer

Contact Us

For any refund request or question about this policy, please reach out to our support team: